How to Open a Ninewin Account

We accept one account per person, household, IP address and PC, and registration is open to players aged 18 or the legal age in their jurisdiction. Signing up only requires a few details: full name, date of birth, permanent address and an identification number. Once submitted, the account is active straight away and can be used to make a first deposit, with welcome bonus terms applying from a £15 minimum deposit.

We apply three levels of due diligence depending on risk: Simplified Due Diligence for very low-risk players, standard Customer Due Diligence, and Enhanced Due Diligence for high-risk accounts or larger transactions. Which level applies depends on deposit size and account activity rather than the sign-up form itself.

Verification documents we request

Before any cashout we ask for a passport or ID card, proof of address no older than six months, and sometimes a second form of ID such as a driving licence or military ID. A selfie holding the open passport and a photo of the bank card front, showing the first five and last four digits, name and expiry, may also be requested. Documents must be in Latin or Cyrillic script, otherwise video verification is used instead.

Registration Steps and Document Deadlines

Opening an account follows a short sequence, and full verification is completed before any funds leave the account.

1. Register with full name, date of birth, permanent address and an identification number.
2. Make a first deposit of at least £15 to activate the account for play.
3. Upload a passport or ID card plus proof of address dated within the last six months when requested.
4. Submit a selfie with the open passport and, if asked, a photo of the card used to deposit.
5. Wait for review: the account shows "Temporarily Approved" after upload, and our KYC team decides within 24 hours.
6. Receive the outcome, Approved, Rejected, or a request for more information, with withdrawals limited until the decision is made.
7. Provide any outstanding documents within 15 days of our request to avoid delays on the account.

If verification fails, no further deposits or withdrawals are processed, and a manual and algorithmic check of activity and balance runs before any payout is released.

Why Verification Protects Your Account

We run identity checks to confirm that each player is the genuine account holder, since only one account per person, household, IP address and PC is permitted, and a new account can only be requested through support once the previous one is closed. Confirming identity at this stage also protects access to signing in and password recovery later, since both rely on the same verified details.

Card data is never stored on our side; it is processed on the payment gateway's secure server, and our systems run on SSL encryption with a 24/7 Intrusion Detection System. A dedicated fraud department reviews flagged activity, and our systems are tested several times a year by independent security experts.

Because withdrawals depend on completed verification, we recommend uploading documents as soon as they are requested rather than waiting until a withdrawal is pending. Once an account is verified, players can review the deposit and withdrawal options available for moving funds in and out.