Terms and Conditions at Ninewin

Our terms, effective from 1 November 2024, govern every account opened with Ninewin. Registration is open to players aged 18 or the legal age in their jurisdiction, whichever is higher, and the English-language version of these terms prevails over any translation. Each person, household, email address, phone number, IP address, payment card, e-wallet and device is permitted one account and one active bonus at a time; deposit bonuses cannot be combined, though a running bonus may be paused to wager another.

Bonuses follow sticky rules: real money is played before bonus funds, and no withdrawal is processed until wagering is complete. A player may cancel or refuse any bonus without forfeiting their own deposited funds, and withdrawing a deposit early voids the related bonus and its winnings. Full details of current offers sit under our bonus terms, including the wagering requirements that apply to each one.

Bonus Clauses

While wagering a bonus, the maximum stake is £5 per spin on slots and £10 per round on live games, including gamble features and bonus buys. Winnings generated from a bonus are capped at 10x the bonus amount, and no-deposit bonuses or free spin winnings are capped at £50. Bonuses are accrued in CEST, and no prize is paid if a win occurs during a self-imposed cooling-off period.

Wagering Contribution by Game Category

Not every stake counts equally toward clearing a casino bonus at Ninewin; each wager is weighted by game category before it reduces the remaining wagering requirement, and the default wagering requirement across casino bonuses is 40x the bonus amount.

With that 40x requirement in place, a player relying only on Table Games, Scratch or Live Games stakes will not clear any bonus, since those three categories contribute nothing toward the total. Slots count in full, Buy Feature rounds count at half value, and both Live Roulette and Blackjack count at a tenth of the stake. Full game listings and providers sit under our casino section.

Prohibited Conduct Under These Terms

The following actions breach our bonus terms and account rules and may lead to forfeiture of funds or account closure.

• Delaying game rounds, free spins or bonus features until wagering is otherwise complete
• Making new deposits while free spins or bonus features from an earlier offer remain unfinished
• Using bonus funds to progress collection features, such as gathering 9 of 10 coins, then finishing the feature with cash
• Leaving a large bet open, for example in blackjack, and returning to it only after wagering ends
• Building up in-game value with bonus money with the intention of cashing out later
• Exploiting software bugs for financial gain
• Using bots, colluding with other players, or operating multiple accounts

Any of these breaches can void bonus winnings under the wagering requirements that apply to every active offer, and repeated breaches are grounds for permanent account closure.

Account Verification and Closure

Full verification is required before any cashout is released. We may request a passport or ID card, proof of address no older than six months, a selfie holding the open document and, where needed, a phone call as part of the check; documents must reach us within 15 days of request. Once uploaded, an account shows as Temporarily Approved while withdrawals stay limited, and our KYC team returns a decision, approved, rejected or needing more information, within 24 hours. Failing verification stops both deposits and withdrawals on the account. Account access and password recovery are handled through the sign-in page.

An account left untouched for 12 consecutive months is treated as dormant and charged £10 per month, or the remaining balance if lower, until the balance reaches zero or the account is reactivated. Closing an account permanently is done by emailing support; funds are returned using a method we choose, and we may re-verify identity through a video interview, proof of source of funds or a fresh selfie with documents before releasing a final balance.

Refunds are not granted as a general rule. Where one is considered, we require identification from both sides of the transaction, proof of address and a bank statement, and a decision follows within 7 business days, completed within 48 hours of being made.